FAQ
Ordering
How do I start an order?
If you know exactly what you want, you can reach out to an Account Executive directly, calling our office, or by using our Contact Form. If you’re not sure yet, fill out our Idea Box form, or reach out to talk through your ideas.
Sizing and Products
What is the best way to get accurate uniform sizes?
Use the size chart for your product and consider all measurements to get the best picture. Remember you can always take something in if you order a little too big, but you can’t add fabric if it’s too small.
What are the most common floor sizes?
This varies based on your needs. The most common sizes for indoor competitive groups are 40×60, 50×70, 55×80, and 60×90. Learn more about choosing the best floor for you here.
Artwork
Is there an art fee if I’m using a Shutterstock image?
No! Unless your Shutterstock image requires edits.
What are the specifications for submitting my own art?
What are some best practices for designing my own flags?
Check out these ideas.
Payment
What payment methods do you accept?
We accept checks, purchase orders, or credit cards. Credit cards incur a 3.5% processing fee. Purchase orders are accepted from state funded schools only. Private schools, boosters, or independent organizations must pay by check or credit card.
What is the best way to be sure you get my check quickly?
If you’re mailing a check, we suggest sending it by FedEx or UPS to make sure it arrives in a timely and trackable manner.
Do you require a down payment on any items?
Yes, we require a 50% down payment or state funded school purchase order to put your order into production.
Do you require payment prior to shipping my items?
Yes, we require payment in full via credit card or check, or a signed and numbered state-funded school purchase order to ship your order.
Shipping
How do I calculate my shipping?
Shipping varies based on the weight of the item, your location, and whether you’ve chosen expedited options. Please contact your Customer Service Representative for up to date shipping information.
Can I ship my floor to my home address?
No, floors need to go to a business or school. Call and talk to a customer service representative if you need to discuss your options.
What is liftgate service, and do I need it?
Liftgate service is offered when you are having a heavy floor delivered. Liftgates are needed when you don’t have enough people to safely remove the floor from the truck, or if you don’t have a loading dock for the truck to pull up to. Liftgate service does cost extra, and the carrier will charge you for it if you find yourself in one of the scenarios above. Make sure you plan ahead if you do not include liftgate service.